Privacy Policy | Cei Bach

Personal information and privacy

We are committed to safeguarding the privacy of our website visitors, customers, prospective customers and visitors to our site. This policy sets out how we will treat your personal information. You agree to the terms of this policy when you either use our website, visit our business site, or make any enquiries or contact with us.

Collecting personal information

We may collect, store, and use the following types of personal information:

Information about your computer and about your visits to and use of our website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);
Information that you provide to us when registering with our website (including your address, email address, name and phone numbers);
Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address);
Information that you post for publication on the internet or for our website (including reviews, feedback and comments);
Information contained in or relating to any communications that you send to us (including referencing other reservations you have made);
Any other personal information that you choose to send to us as a note or comment;
Information that you discuss with us by phone for the purpose of making or paying for a reservation with us;
Images acquired from our site CCTV system.

Please note:

Before you disclose to us the personal information of another person (including details of their current or previous reservations with us), you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with the terms of this policy.

Using your personal information

Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website. We may use your personal information to:

Administer or improve our website and business;
Enable your use of the services available on our website, if applicable;
Send statements, invoices and payment reminders to you, and collect payments from you;
Send you non-marketing commercial communications;
Send you email notifications that you have specifically requested;
Send you marketing communications relating to our business which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology, or by enquiring with us, or by being a customer within the last three years (you can inform us at any time if you no longer require marketing communications);
Deal with enquiries and complaints made by or about you relating to our website;
Keep our website secure and prevent fraud;
Verify compliance with the terms and conditions governing our business;
If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us. We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.

All our financial transactions are handled through our payment services provider, Worldpay. You can review the provider's privacy policy here: Worldpay Privacy Policy We will share information with our payment services provider only to the extent necessary for the purposes of processing payments we have agreed using the information you have provided, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

Disclosing personal information

We may disclose your personal information to any of our employees for the purpose of administering our business insofar as reasonably necessary for the purposes set out in this policy. We may disclose your personal information:

To the extent that we are required to do so by law;
In connection with any ongoing or prospective legal proceedings;
In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
Except as provided in this policy, we will not provide your personal information to third parties;
We will not transfer your data outside of the country of operation.

Retaining personal information

This Section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information. Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. Without prejudice to this section, we will usually delete personal data falling within the categories set out below at the date/time set out below:

All personal, booking and reservation data will be kept for 7 years after submission.

Notwithstanding the other provisions of this document, we will retain documents (including electronic documents) containing personal data:

To the extent that we are required to do so by law;
If we believe that the documents may be relevant to any ongoing or prospective legal proceedings and in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

Security of your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our network which shall have Firewall, password, and anti-virus protection. You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

Amendments

We may update this policy from time to time by publishing a new version on our website, which shall be the only relevant version of this policy. You should check the website page occasionally to ensure you are happy with any changes to this policy.

Third party websites

Our website includes hyperlinks to, and details of, third party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties.

A cookie is a file containing an identifier (a string of letters and numbers) sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies. Cookies can be used by web servers to identity and track users as they navigate different pages on a website and identify users returning to a website. You can find out more about cookies and how to manage them at: https://allaboutcookies.org/

The following links explain how to access and manage cookie settings in various browsers:

You can opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.

Our Cookies

We use both session and persistent cookies on our website. We use a single session cookie on our website to enable the use of a booking system, to reserve pitches, on the website. Persistent cookies enable your browser to remember our website.

Analytics cookies

We use Google Analytics to analyse the use of our website. Our analytics service provider generates statistical and other information about website use by means of cookies. The analytics cookies used by our website have the following names: _utma, _utmb, _utmc and _utmz, full details can be found at: Google analytic cookies guide . The information generated relating to our website is used to create reports about the use of our website. Our analytics service provider's privacy policy is available at: Google privacy policy

We do not use third party cookies on this website, accept those of Google Analytics. Most browsers allow you to refuse to accept cookies; for example: Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you may not be able to use all the features on our website (such as submission forms or other plug-in features), including making reservations and bookings.

CCTV images

We have an installed CCTV system around our site and operate it as detailed below:

There are signs at the entrances to our site to inform visitors of the use of CCTV;
We gather and record images for the security of all customers on site, to ensure the correct use of the site in accordance with our terms and conditions, and to have evidence in the event of any type of criminality;
Images gathered are taken from public areas of the site (excluding from inside of our shower / facilities block);
The owners of the Company are responsible for the CCTV system and its operation.
Any stored data is protected on our secure server (protected by Firewall, Password and anti-virus software);
Stored images are not shared with any third party;
Stored images are kept for approximately 28 days after which they are automatically deleted.

Your rights

You can access full details of your rights from the Information Commissioners Office (ICO) by clicking here: ICO - your rights

Should you instruct us to provide you with a copy or ask for deletion of any personal information we hold about you, please note:

You must supply us with appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address);
We may withhold personal information that you request to the extent permitted by law;
If your request relates to a CCTV image that contains other person(s) we may not be able to share the images(s) with you.

You may instruct us at any time not to process your personal information for marketing purposes.

In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

You may instruct as at any time if the personal information that we hold about you needs to be corrected or updated.

We would notify you in advance for consent to use your personal information for any other purpose except those already detailed in this policy.

Our details

Cei Bach Country Club including its website and CCTV system are owned and operated by Mark Richards, Helen Richards, Pamela Savage, and David Savage.

Our principal place of business is at Parc Y Brwcs, Cei Bach Country Club, New Quay, SA45 9SL.

You can contact us by writing to the business address given above, by email to info@cei-bach.co.uk or by telephone on 01545 580237.